The purpose of the insurance mediation association “La Médiation de l’Assurance” is to provide insured parties with a single, free system for the amicable resolution of insurance disputes.
This system makes it possible to seek amicable solutions to disputes between insured parties and insurers or intermediaries concerning the performance or interpretation of insurance contracts.
The insurance undertakings that are members of the French Insurance Federation are members of the association “La Médiation de l’Assurance”. The mediation system is defined by the 10 rules of the insurance mediation charter, the Charte de la Médiation de l'Assurance.
The association provides insured parties with access to mediation. It has a website that provides information on how mediation works and allows complaints to be submitted to the Mediator online.