Storm Eleanor:  Insurers are working to support the victims

Storm Eleanor: Insurers are working to support the victims

Storm Eleanor led to several deaths and many injuries. It also caused significant damage to property over a very large part of the country. It followed storms Bruno and Carmen, which crossed France in recent days.


Insurers share the feelings of the French people concerning the human and material consequences of these storms and offer their condolences to the victims’ families.

According to early estimates, storms Carmen and Eleanor gave rise to 150,000 claims. The cost of those claims is, at this stage, estimated at 200 million Euros. These figures could change, given the continuing risks of floods.

The FFA points out that all property insurance contracts (multi-risk home insurance, comprehensive business insurance, comprehensive motor insurance, etc.) must include cover for storm damage.

Damage caused by the wind is therefore covered by “property damage” contracts under the “storm damage” cover.

With regard to flood-related damage, if a joint ministerial decision declaring a state of natural disaster is published, insurers will pay out for property damage under the “natural disaster” cover.

Given the scale of these events, the industry has decided to put the following measures in place:

  • Claims can be made by any means: telephone, internet, ordinary post.
  • Insurers will adopt a flexible and supportive approach to the legal period of five days for submitting claims.

These events confirm the importance of strengthening natural risk prevention policies in France.

According to Bernard Spitz, President of the FFA: “Insurers are working closely with individuals and businesses to support them in dealing with the damage suffered and to ensure pay-outs can be made as quickly as possible.”